Terms of Use

1. Acceptance of terms

By creating an account and using SubjectMate, you agree to these Terms of Use. If you do not agree, please do not use the service.

2. The service

SubjectMate provides an AI powered tutoring service aligned to the Australian school curriculum for students in Years 3 to 12. The service is designed to support genuine learning and understanding alongside your child's regular schooling.

3. Accounts

Accounts must be created by a parent or guardian aged 18 or older. You are responsible for keeping your login details secure. Subscription access is limited to the number of children covered by your chosen plan.

4. Free trial and subscription

New subscriptions begin with a 7 day free trial. You must provide valid payment details to start the trial, but you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription begins automatically and your payment method is charged for the first billing period. You can cancel at any time during the trial from your account settings and you will not be charged.

Current plans are:

• Focused Support — $29 AUD per month or $23 AUD per month billed annually
• Complete Support — $39 AUD per month or $31 AUD per month billed annually
• Family Support (2 children) — $69 AUD per month or $55 AUD per month billed annually
• Family Support (3 children) — $89 AUD per month or $71 AUD per month billed annually
• Family Support (4 children) — $109 AUD per month or $87 AUD per month billed annually

• Referral rewards — when you refer a friend, they receive 50% off their first month or 25% off their first year automatically. Once they make their first payment, you receive 50% off your next monthly invoice or 25% off your next annual invoice. Rewards have no cash value and cannot be transferred or exchanged for cash. If more than one referral converts before your next invoice, each reward is applied to a separate future invoice in turn rather than combined into one larger discount.

• Subscriptions renew automatically at the end of each billing period until cancelled
• Annual subscriptions are billed as a single upfront payment
• You may cancel at any time from your account settings. No cancellation fee applies.
• The Focused Support plan provides access to the subject and year level selected at signup. Switching subjects or year levels requires an upgrade to Complete Support.

5. Acceptable use

SubjectMate is a learning tool and is intended to be used as one. We ask that you use the service to genuinely support your child's understanding and that you keep your account details within your household. Each subscription covers the number of children specified in your chosen plan.

6. About the AI tutor

SubjectMate is designed to guide your child to the answer rather than hand it over. The tutor asks questions, breaks concepts down step by step, and adapts to your child's year level and learning style. As with all AI technology, responses are generated dynamically and your child's own thinking and their teacher's guidance always come first. SubjectMate works best as a complement to classroom teaching.

7. Limitation of liability

To the extent permitted by Australian Consumer Law, SubjectMate's liability is limited to the amount paid in the month in which any issue arose.

8. Governing law

These terms are governed by the laws of New South Wales, Australia.

9. Contact